About Affiliated Insurance

Affiliated Insurance

Affiliated Insurance has been representing Blue Cross and Blue Shield of Florida and helping Floridians find the right insurance benefits for over 25 years. Our experienced agents will help you understand your insurance options, whether it’s for individual/family or for your company, and they can give you advice on innovative ways to get the coverage you want. We offer a full line of products including Health, Accident, Cancer/Critical Illness, Dental, Life, Disability, Group, and Medicare Plans, and we pride ourselves on our service to our clients.   Our home office is based in Pensacola but we have agents throughout the state of Florida helping residents and businesses from Pensacola to Key West.

Experience & Service

Our agents undergo routine training to maintain their expertise of each product we offer, and they share our goals of listening to our clients and educating our clients to ensure they get the right plan and of offering the highest level of service possible.   Our local Customer Support Department is staffed with friendly and knowledgable representatives and can assist you with nearly any problem that may arise.

Our goal is to not only assist you today, but to be a trusted advisor your can rely on for years to come.

 

 

Nondiscrimination and Accessibility Notice

Affiliated Insurance, Florida Blue and Florida Blue HMO comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability or sex. Affiliated Insurance, Florida Blue and Florida Blue HMO does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Florida Blue and Florida Blue HMO provide free hearing aids and services to people with disabilities to communicate effectively with us, such as:

  • qualified sign language interpreters
  • written information in other formats (large print, audio, accessible electronic formats, other formats)
  • provides free language services to people whose primary language is not English, such as
    • qualified interpreters
    • information written in other languages

If you need these services, contact 1-800-352-2583.

If you believe that Florida Blue and Florida Blue HMO has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

  • Senior Management of Business Ethics
  • 4800 Deerwood Campus Parkway, DC1-7
  • Jacksonville, FL 32246
  • Phone 800-477-3736 x29070 (TTY: 800-955-8770)
  • Fax 904-301-1580
  • Email section1557coordinator@floridablue.com

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, our Senior Management of Business Ethics is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

  • U.S. Department of Health and Human Services
  • 200 Independence Avenue SW
  • Room 509F, HHH Building
  • Washington, DC 20201
  • 1-800-368-1019, 1-800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html

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